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New Visitors Guide
About Us
Payment Options & VAT
Credit & Debit Cards, Cheques & VAT information
How to Contact Us
Telephone, Fax Address, Email, Opening Times, Directions
Manage Your Account
Access your 'Account', change personal details, check status of orders
How to order
Finding & Adding items, Register, Logon & Checkout
Terms & Conditions
Ordering, Description of Goods & Prices, Delivery
Postage Rates
General Guide to Postage Charges, Delivery times
Cancellation & Returns Policy
Your Right to Cancel, Faulty Goods, Returning Goods
SR Discount Scheme
SR Membership, New Discount Scheme
Privacy & Security
Privacy Pledge, Security
 
Cancellations and Returns
 
Your Right to Cancel
 

You have 7 days from receipt of goods to cancel your order without reason (Distance Selling Regulations 2000)

 

If you wish to exercise your 'Right To Cancel' please inform our Customer Services team in writing of your intention to make a return within 7 days of receipt of the goods (email is acceptable, please include 'Right To Cancel' in the subject line). Then use the following procedure:

 

You should arrange for the goods to be returned to us in their original condition and unopened packaging

 

We will refund all monies paid by you for the goods (including delivery costs), except for the return postal charges, within 30 days of your cancellation

 
Faulty Goods
 

If the goods returned are found by us to be faulty, we will refund all monies paid by you for the goods (including delivery costs) together with any return postal charges you may have incurred (subject to these being reasonable)

 

We will not automatically accept any returns after 30 days

 
Returning Goods
 

Please package all returned items carefully in their original packaging

 

All returns made using your 'Right To Cancel' (as set out above) should be sent using First Class Royal Mail or Parcel Force depending on the weight of the item

 

We will not accept any liability for damage or loss caused by the carrier whilst items are in return transit