| 1.
Ordering |
| 1.1 If the goods
you have ordered are not available from stock, we will contact you by email
and you will have the option to wait until the goods are available from stock or continue
with your order and have the remaining items sent to you when it is back in
stock. |
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1.2 When making
an order through the website the technical steps you need to take to complete
the order are described in the How
to Order section.
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| 2.
Description of Goods & Prices |
| 2.1
After we receive your order, we will confirm by email the details,
description and price for the items you have chosen. |
| |
| 2.2
All details, descriptions and prices for the goods on the website
are correct at the time when the information was inputted. You should
check any received goods on arrival to ensure that they are not faulty. |
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| 2.3
Prices that are reduced for sales and promotions or are marked as
specials* and are only valid for the specified period. These items
are not discounted further using the SR Discount Scheme. |
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| 2.4
We reserve the right to adjust the price and specification of any
item on the website at our discretion. |
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| 3.
Rights to Withdraw Items |
| 3.1
We reserve the right to withdraw any items from the website at any
time |
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| 4.
Payment and VAT |
| 4.1
The total cost of your order is the price of the goods minus any discount,
plus delivery charges. The total cost of your order will be confirmed
to you by email. You will receive this email within 48 hours of making
your order. |
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| 4.2
Payment can be made by most major credit or debit cards in accordance
with the Payment
Options and VAT section. Payment will be debited from your account
upon dispatch of the goods to you. You will receive an email confirming
payment and shipment. |
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| 4.3
You confirm that the credit/debit card that is being used is yours.
All credit/debit card holders are subject to validation checks and
authorisation by the card issuer. If the issuer of your card refuses
to authorise payment, we will not be liable for any delay or non-delivery
and we are not obliged to inform you of the refusal. |
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| 4.4
The price for the goods as set on the website includes VAT for EU
deliveries. Countries outside the EU are exempt of VAT. The VAT will
be deducted from your final bill. We are not responsible for any other
importation taxes, sales taxes or charges that may be levied at the
delivery destination. Our VAT number is 646 6942 00. |
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| 5.
Delivery |
| 5.1
We dispatch items ordered by you as they are available using First
Class Royal Mail and FedEx UK. The delivery charge is
as set out in the Delivery
section. The delivery charge for your order will be confirmed by email
before your order is dispatched. |
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| 5.2
Orders will be sent to the delivery address, if different to your
Invoice address that you have registered in 'YOUR ACCOUNT'. We cannot
be held responsible if your delivery address is incorrect. If you
wish to change the delivery address you may do so by entering the
new details in 'YOUR ACCOUNT'. If you wish to change your delivery
address and an order is 'IN PROGRESS' you must contact the Customer
Services team. |
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| 5.3
We will try our best to ensure that the estimated delivery times set
out in the Delivery section are met but we cannot accept any liability
for late deliveries. |
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| 5.4
Once the goods have been received by you, all risk of damage to, or
loss of, the goods shall pass to you. If you intend to cancel your
order in accordance with the Cancellation & Returns Policy, you
must keep good care of the goods pending their return to us. |
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| 6.
Cancellation & Returns |
| 6.1
Should you wish to cancel or return any of your goods, you may only
do so in accordance with our Cancellation & Returns Policy. |
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| Changes
to Terms and Conditions |
| We
may change these Terms & Conditions of Trade at any time. |
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